Privacy Policy arai888 — Personal Data Protection for Malaysian Players

Arai888 ("we", "Platform" or "Company") respects the privacy of every user who uses our services. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our online gaming platform at arai888.app.

This policy applies to all registered members, website visitors, and arai888 mobile app users. It should be read alongside the Terms and Conditions which together form the complete agreement between you and arai888.

If you have any questions about how we manage your data, you can reach the arai888 support team via Live Chat, available 24 hours a day within our platform or mobile app.

We only collect data that is strictly necessary to provide a safe, fair service that complies with applicable legal requirements. Data is collected in several ways:

Data you provide directly:

• Full name as it appears on your official identification document
• Date of birth for age verification
• Email address and phone number for account communications
• Bank account or e-wallet details for deposits and withdrawals
• Identity document (MyKad or passport) during the KYC process
• Account password (stored in encrypted hash form)

Data collected automatically:

• IP address and general location information
• Device type, operating system, and browser version
• Gaming history, betting records, and financial transactions
• Login and logout activity logs
• Cookie and session information (see Section 6)

Collected data is used solely for purposes related to delivering arai888 services. We do not use your data for any other purpose without your consent.

• Account Management — Create, verify and manage your member account, including the integrated KYC process
• Transaction Processing — Process deposits, withdrawals and all financial transactions securely and accurately
• Platform Security — Detect and prevent fraud, money laundering and suspicious activity
• Service Improvement — Analyze usage patterns to improve the user experience and platform performance
• Customer Support — Resolve inquiries, complaints and technical issues you report to our team
• Marketing Communications — Send promotions, offers and updates exclusively to members who have consented to receive them
• Legal Compliance — Meet reporting, audit and legal compliance requirements as applicable

Arai888 does not sell, rent or disclose your personal data to third parties for marketing purposes. However, in certain situations, data may need to be shared with trusted parties to enable us to deliver our services fully:

• Payment Processors — Approved payment gateway providers such as DuitNow, FPX and e-wallet processors to enable financial transactions to run securely
• Technical Service Providers — Hosting companies, email delivery services and technical service providers that help us operate the platform
• Regulatory Authority — Legal authorities or regulatory bodies when required by law or court order
• Game Software Providers — Third-party game providers that require minimal data to ensure game integrity

All third parties working with arai888 are bound by confidentiality agreements and are required to protect your data to a standard equal to or higher than our own.

We apply multiple layers of technical and organizational security to protect your data from unauthorized access, loss, damage, or accidental disclosure:

• 256-bit SSL encryption for all data transmitted over the network
• Fully encrypted database for all stored sensitive data
• Role-based access control — staff can only access data required for their specific duties
• Real-time security monitoring and intrusion detection systems
• Regular data backups to a secure, separate location
• Security penetration testing conducted by independent experts on a regular basis

Data retention period: Active account data is retained for as long as your account remains active. After account closure, data will be kept for the minimum period required by applicable law, after which it will be securely deleted or anonymised.

Arai888 uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, user sessions and security. These cookies cannot be disabled.
• Analytics Cookies — Helps us understand how users interact with the platform so we can improve it. This data is anonymized.
• Preference Cookies — Store your preferences such as language and display settings.
• Security Cookies — Used to detect suspicious activity and protect your account from unauthorized access.

You can manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.

As an arai888 member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

The arai888 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from minors.

If you discover that someone under the age of 18 has registered an account on our platform, please notify our support team immediately. The account will be terminated and all related data will be deleted in accordance with our security procedures.

Arai888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the way we deliver our services.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying a clear notice on the platform login page
• Sending email notifications to all registered members for material changes

Continued use of the platform after any amendment to the Privacy Policy constitutes acceptance of the latest version. We encourage you to review this policy periodically so you always know how we protect your privacy.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the arai888 team is ready to assist you through several channels:

• Live Chat — The fastest method. Available 24/7 directly within the arai888 platform or mobile app
• Support Email — Send your inquiry to [email protected] and we will respond within 24 hours
• FAQ Page — Visit FAQ page for answers to common questions about privacy and account security

For inquiries regarding data access rights or deletion requests, please include your account information and a clear description of your request. All privacy inquiries will be handled with the utmost priority and confidentiality.